Shipping & Delivery

Shipping in South Africa.   

FREE SHIPPING. On all products. To ensure a seamless  and transparent online shopping experience. For our South African customers we do not charge shipping. We want to create a platform whereby the price you see is the price you get. Nothing worse then getting hit with large shipping costs when completing your purchase.

Duration: 3 days

Coverage: Anywhere in South Africa 

Courier Company: Courier Guy 

 

International Shipping 

*Very Important, please note on checkout the total price will be displayed in Rands (ZAR). Regardless of the currency you selected. You are welcome to pay with any currency. You'll get the current conversion rate to ZAR (South African Rand) when paying.

FREE SHIPPING on orders over 2500 ZAR (South African Rand)

Duration: 3-5 days

*Orders under R2500 will be charged R500 in shipping 

2500 rand is equal +- 150 (EUR) Euro's

2500 rand is equal to +- 170 USD (United States Dollar)

2500 rand is equal to +- 240 AUD (Australian Dollar)

2500 rand is equal to +- 150 GBP (Great British Pound) 

 

Coverage: Global

Courier Company: DHL

 

Genie Shipping Terms & Conditions

Please note the Handcrafting Time during Christmas Season is extended to 5 DAYS due to the seasonal influx in orders 

IMPORTANT: Please allow 2-3 working days handcrafting time for your order before it is dispatched as each item is being handmade to order. *Christmas conditions apply.

PUBLIC HOLIDAY: Please note, that orders will not be processed, dispatched or delivered on a public holiday in South AfricaPublic holidays will delay the delivery of your order by at least one day.

TRACKING NUMBER

Tracking numbers will be emailed to our customers once we have handed your package over for delivery.

DELIVERY ADDRESSES

Please note that our courier companies are not able to deliver to P.O Boxes. We will also not be held responsible for incorrect delivery details supplied when checking out. Please note that if you select our courier option, somebody will need to sign for the parcel.

CONDITION OF GOODS  

Genie will supply all goods to the delivery company in good order. You may request for us to take a picture which will be date stamped, of your items before they are sealed in their final packaging, but cannot ensure that the goods arrive at your chosen delivery address in the same good order.